Privacy Policy at Diomard Club

Privacy Policy

Privacy Policy

Last updated: July 2026. This Privacy Policy explains how Diomard Club ("we", "us", "our") collects, stores, uses and discloses your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation. We are committed to protecting your privacy and ensuring you have a positive experience on our premises and online.

1. Information We Collect

We collect personal information directly from you and, where permitted by law, from third parties. The categories of information we may collect include:

  • Identity & Contact: Full name, date of birth, residential address, email address, phone number and photo identification for membership verification.
  • Membership Data: Membership tier, join date, rewards balance, transaction history, visit frequency and gaming preferences.
  • Financial Information: Payment card details (processed securely by our PCI-DSS compliant payment provider — we do not store raw card numbers), transaction records and redemption history.
  • Gaming Data: Where required by the Alcohol and Gaming Commission of Ontario (AGCO) and responsible gambling obligations, we record gaming session data, machine usage and voluntary self-exclusion registrations.
  • Technical Data: IP address, browser type, device identifiers, pages visited and referral sources when you use our website.
  • Communications: Records of enquiries, complaints, event bookings and correspondence you send us.

2. How We Use Your Information

We use your personal information only for the purposes for which it was collected or for compatible purposes, including:

  • Administering your club membership and Signature Rewards account
  • Processing bookings, event registrations and payments
  • Communicating news, promotions, events and service updates (you may unsubscribe at any time)
  • Complying with AGCO gaming regulatory obligations, including responsible gambling programs
  • Preventing fraud, enforcing entry requirements and maintaining venue safety
  • Analysing usage patterns to improve our services, website and member experience
  • Responding to your enquiries, complaints and legal requests

3. Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service Providers: IT systems, payment processors, email platforms and analytics vendors acting on our instructions under strict data processing agreements.
  • Regulatory Bodies: The AGCO, Ontario Police and other government authorities where required by law.
  • Professional Advisors: Legal counsel, auditors and insurers where necessary for legitimate business operations.

4. Data Retention

We retain personal information only as long as necessary to fulfil the purposes described above, or as required by law. Gaming records are retained for a minimum of seven (7) years per regulatory requirements. Membership data is retained for three (3) years following account closure unless a longer period is required by law. You may request deletion of your data subject to legal retention obligations by contacting us below.

5. Your Rights

Under PIPEDA and Ontario privacy law, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent to certain uses (noting that withdrawal may affect service delivery)
  • File a complaint with the Office of the Privacy Commissioner of Canada

6. Security

We implement industry-standard safeguards including TLS encryption, access controls, staff training and regular security reviews to protect your personal information from unauthorised access, disclosure, alteration or destruction.

7. Contact Our Privacy Officer

For privacy enquiries, access requests or complaints, please contact:

Privacy Officer
Diomard Club
115 King St W, Toronto, ON M5H 3T9
Email: privacy@diomard.com
Phone: (416) 555-0192